hz88 Terms and Conditions – Rules That Apply to Every Account

01 Definitions

In these Terms and Conditions, the following words carry the meanings described below. Where the context requires it, singular terms include the plural and vice versa.

02 Account Registration

To use the real-money gaming services on hz88, you must create a registered account. By completing the registration process, you confirm the following:

• You are at least 18 years of age and legally eligible to participate in online gaming under the laws applicable to your location.
• All information provided during registration is accurate, complete, and your own. Providing false details including a false name, date of birth, or contact information is a violation of these terms and grounds for immediate account closure.
• You are registering only one hz88 account in your own name. Registering multiple accounts — whether for yourself or on behalf of other people — is strictly prohibited.
• You are not a resident of any jurisdiction in which accessing hz88's services is explicitly prohibited by local law. It is your responsibility to check the laws applicable to you.
• You are not a current or former employee, contractor, or close family member of a person employed by hz88 or its game providers unless prior written approval has been obtained.

03 Age Verification

hz88 operates a strict minimum age policy. No person under the age of 18 is permitted to register, play, or deposit on hz88. This policy is non-negotiable.

hz88 may request age verification documentation at any stage of the account lifecycle — including before a withdrawal is processed, before a bonus is activated, or as part of a routine compliance review. Acceptable identity documents include a valid Pakistani CNIC, passport, or other government-issued photographic identification. If requested, you must provide the required documents within the timeframe specified in the request. Failure to do so may result in account suspension until documents are received.

Where hz88 has reason to believe that a player may be under 18, the account will be suspended and all associated deposits and winnings held pending verification. If a player is confirmed to be under 18, the account will be closed, any deposits will be returned to the original payment method, and all winnings will be forfeited.

04 Deposits

hz88 accepts deposits in Pakistani Rupees (PKR) only. The following payment methods are supported: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards.

The minimum deposit amount is Rs 500 unless otherwise stated during a specific promotion. Deposits are credited to your hz88 account immediately upon successful processing. hz88 does not charge fees on deposits; however, your payment provider may apply their own transaction charges which are outside hz88's control.

All deposited funds must originate from a payment method registered in your own name. hz88 will not process deposits from payment accounts belonging to third parties. If a deposit is identified as originating from a third-party account, the deposit will be reversed and the account may be suspended pending investigation.

• Deposits are processed in real time for Easypaisa, JazzCash, NayaPay, and SadaPay.
• IBFT deposits may take up to two business hours to reflect depending on your bank's processing times.
• Card deposits are processed in real time subject to your card issuer's authorisation.
• hz88 reserves the right to request source of funds documentation for large deposits as part of its compliance obligations.

05 Withdrawals

You may withdraw your Real Money Balance from hz88 at any time, subject to the conditions below. hz88's target processing time for withdrawals to Easypaisa and JazzCash is 15 minutes from the time the withdrawal request is approved. NayaPay and SadaPay withdrawals typically process within 30 minutes. IBFT withdrawals to bank accounts depend on your bank's processing schedule.

The minimum withdrawal amount is Rs 500. There is no maximum withdrawal limit for standard accounts, though hz88 may request additional verification for large withdrawals as part of its compliance process.

• Withdrawals will only be processed to a payment method registered in the same name as your hz88 account.
• Before your first withdrawal, hz88 may require identity verification. This is a one-time process and is required to protect your account security.
• Bonus credits are not withdrawable until wagering requirements have been fully completed.
• hz88 reserves the right to delay withdrawals pending an investigation into suspected fraud, bonus abuse, or other irregularities.
• If your account is found to have been funded by a fraudulent payment, hz88 may reverse the withdrawal and close the account.

06 Bonuses and Promotions

hz88 offers various promotional bonuses to new and existing players including welcome bonuses, deposit match bonuses, free bets, and loyalty rewards. Every bonus offered by hz88 is subject to specific terms and conditions that are published alongside the promotion. By accepting a bonus, you agree to be bound by both these general Terms and the specific promotion terms.

The following conditions apply to all hz88 bonuses unless explicitly stated otherwise in the specific promotion terms:

• Bonuses are available to one account per player, per household, and per device. Any attempt to claim the same bonus multiple times will result in the bonus being voided.
• Wagering requirements must be met in full before any winnings derived from bonus credits can be withdrawn.
• The maximum bet per spin or hand while a bonus is active is Rs 500 unless a higher limit is explicitly stated in the promotion terms. Placing bets above this limit during bonus play may result in the bonus being voided.
• Bonuses expire after the period stated in the promotion. Unused bonus credits and associated winnings are forfeited at expiry.
• Not all games contribute equally to wagering requirements. Live casino and table games typically contribute at a lower rate than other game types. Specific contribution rates are listed in each promotion's terms.
• hz88 reserves the right to withdraw, modify, or cancel any promotion at any time.

07 Game Rules and Fair Play

All games available on hz88 are provided by licensed third-party game studios including Evolution, Pragmatic Play, Playtech, Ezugi, and others. The rules for each game are determined by the provider and are displayed within the game interface. hz88 does not control the rules of individual games beyond the stakes and table limits it sets.

Game outcomes are determined either by certified random number generators (for RNG games) or by physical equipment operated by trained live dealers (for live casino games). hz88 cannot influence game outcomes after a round has started. In the event of a disputed result, hz88 will refer to the game provider's records as the authoritative source.

• In the event of a game malfunction, all bets placed during the affected round will be voided and stakes returned to the players' accounts.
• If a game or session is disconnected mid-round, the game server maintains the round state and the outcome will be resolved when reconnection is established. If resolution is not possible, the stake is returned.
• Players must not use any software, scripts, or tools designed to gain an unfair advantage over other players or over hz88. Use of such tools is grounds for immediate account closure and forfeiture of balance.
• Collusion between players in live poker or any other game format is prohibited. hz88 monitors for collusion patterns and will act on credible evidence.

08 Account Suspension and Closure

hz88 reserves the right to suspend or close any player account at its discretion. Circumstances that may lead to account suspension or closure include but are not limited to:

• Providing false, misleading, or unverifiable information during registration or verification.
• Creating multiple accounts for the same individual or operating accounts on behalf of another person.
• Engaging in or suspected engagement in fraudulent activity including but not limited to chargebacks, payment fraud, or identity theft.
• Attempting to abuse bonuses or exploit game mechanics in bad faith.
• Threatening, harassing, or abusing hz88 staff or other players via the platform chat or support channels.
• Breaching any term in this agreement or any specific promotion or game rule.

Where an account is closed for breach of terms, the balance may be withheld pending investigation. Where a breach is confirmed, hz88 reserves the right to forfeit the balance. Where no breach is established, the balance will be returned to the player via the original deposit method.

Players may close their own hz88 account at any time by contacting support. Voluntary account closure requests will be processed within 24 hours. Real Money Balance at the time of closure will be returned to the player subject to standard withdrawal verification requirements.

09 Responsible Gaming

hz88 is committed to providing a safe gaming environment. The platform provides a range of tools to help players manage their gaming activity. These tools are available directly from your account settings at any time without requiring support contact:

• Deposit Limits — Set daily, weekly, or monthly limits on how much you can deposit into your hz88 account.
• Session Time Limits — Receive automatic reminders or hard stops when you have been playing for a specified period.
• Cooling-Off Periods — Temporarily suspend your hz88 account for a period of your choosing (24 hours, 7 days, 30 days, or longer).
• Self-Exclusion — Permanently or indefinitely exclude yourself from hz88. Self-exclusion requests are processed immediately and cannot be reversed for a minimum of six months.

hz88 asks players to be honest with themselves about their gaming behaviour. If gaming is causing financial stress, affecting relationships, or occupying a disproportionate amount of time and attention, we strongly encourage you to use the self-exclusion tool or seek guidance from a support service. Players who have self-excluded from hz88 must not attempt to re-register or access the platform during their exclusion period. Such attempts will result in permanent account closure. Please visit our Responsible Gaming page for detailed guidance and support resources.

10 Privacy and Data

hz88 collects and processes personal data in accordance with its Privacy Policy, which forms part of the overall agreement between hz88 and each registered player. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

hz88 collects the personal information you provide during registration, verification, and support interactions. This includes your name, date of birth, contact details, payment information, and transaction history. hz88 uses this information to operate your account, process transactions, comply with regulatory requirements, and improve the platform.

hz88 does not sell your personal data to third parties. Data is shared only with service providers necessary for platform operation — including payment processors, game providers, and fraud prevention services — and only to the extent required for those services. Full details of hz88's data practices are set out in the Privacy Policy.

11 Limitation of Liability

hz88 provides its platform on an "as available" basis. While hz88 works to maintain continuous service, it does not guarantee that the platform will be free of interruptions, errors, or data loss at all times. Scheduled maintenance and unexpected outages may occur. hz88 will attempt to notify players of planned downtime in advance.

hz88's liability to any player in connection with their use of the platform is limited to the amount of funds held in their hz88 account at the time of the event giving rise to the claim. hz88 is not liable for indirect losses, loss of profits, loss of opportunity, or any consequential damages arising from use of or inability to use the platform.

hz88 is not responsible for the gaming experience on devices that do not meet the minimum technical requirements, on connections that are too slow to support live streaming, or for losses arising from a player's own decision to play in unfavourable conditions. hz88 is also not responsible for losses arising from a player failing to secure their own account credentials.

12 Governing Law and Disputes

These Terms and Conditions are governed by the laws of the jurisdiction in which hz88 holds its operating licence. In the event of a dispute between a player and hz88, the parties will first attempt to resolve the matter through hz88's internal complaints process.

To raise a formal complaint, contact hz88 support at support@hz88-khelo.com with the subject line "Formal Complaint." Provide your account username, the nature of the complaint, the relevant dates, and any supporting documentation. hz88 will acknowledge the complaint within 24 hours and provide a substantive response within 10 business days.

If the matter is not resolved through hz88's internal process, players may escalate to the relevant dispute resolution body under hz88's licensing framework. Details of the applicable dispute resolution authority are available by contacting hz88 support.

hz88 will not enter into legal proceedings in Pakistani courts unless compelled to do so by applicable law. Any legal action initiated by a player in Pakistan will be defended in accordance with hz88's licensing jurisdiction's laws.

13 Contact and Complaints

If you have a question about these Terms and Conditions or about your hz88 account, the support team is available 24 hours a day, 7 days a week via live chat on the platform or by email at support@hz88-khelo.com.

For formal complaints, include your full name, account username, a description of the issue, and the date it occurred. The hz88 support team will handle your complaint confidentially and professionally. Response time for formal complaints via email is within 24 hours for acknowledgement and within 10 business days for a full response.